Coronavirus Updates

2 months ago Fri 17th Apr 2020

Due to the ongoing COVID-19 pandemic, the way we operate our buses has changed. Please check our dedicated page before making any journey.

Last updated: Thursday 18th June 2020 11:32

Due to the ongoing COVID-19 pandemic, the way we operate our buses has changed. We have amended many of our processes in order to keep our customers and our colleagues safe, and reduced the number of services we run to match the current key-worker travel demand.

Hopefully you will find everything you need easily, but here is a handy FAQ quide.

As the lockdown starts to ease, we are beginning to increase our service levels to accommodate those who rely on the bus to get to and from work, school and shops. Please see the latest advice on keeping yourself safe on-board before making a journey.

If you, as a customer, are displaying signs of coronavirus, we ask that you do not use public transport at this time and follow the advice issued by the NHS.

Cleaning and safety

Safety is our number one priority. We are following the advice of the Government and Public Health England and are continually looking at ways to minimise contact and transmission.

Bus operators have extensive cleaning regimes that maintain high levels of hygiene for passengers to protect the health and well-being of their customers and employees. These regimes are carefully monitored and reviewed. We are ensuring a greater focus on high-touch areas and increasing activity where necessary. We have also blocked off certain seats on-board to maintain social distancing, and we are asking customers to pay using contactless or mobile app to minimise cash handling - however, cash payments are still accepted for those who cannot pay by any other means.

We have also installed safety screens in our driving cabs to create a protective layer between our drivers and customers.

Enhanced social distancing measures have been put in place across our buses including some seats being made out of use. To maintain social distancing, we will only accept a certain number of passengers on each bus and some buses may reach a temporary capacity meaning they cannot accept any more customers. We will regularly monitor this to ensure that we try to have the right capacity running at all times. Please observe the on-board guidance regarding where to sit to maintain a good distance between you and other passengers.

Ticket acceptance

Wiltshire Council have relaxed the rules surrounding ENCTS concessionary passes for older people and the disabled. This means they can now travel at any time without restrictions.

How services are running

Route Summary of changes Timetable
r1 Running up to every 10 minutes Monday to Friday, every 20 minutes on Saturday and up to half-hourly on Sunday View
r2 Running up to every 30 minutes Monday to Saturday and up to every two hours on Sunday View
r3/PR3 Running every 15 minutes View
r4 Running up to every 30 minutes Monday to Saturday with no service on Sunday View
r5 Running up to every 30 minutes Monday to Saturday and up to every two hours on Sunday View
r6 Running up to every 30 minutes Monday to Friday, up to every hour on Saturday and up to every two hours on Sunday View
r7/PR7 Running every 15 minutes View 
r8 Running hourly Monday to Saturday View
PR9 Running every 15 minutes View
r10 Running up to every 30 minutes Monday to Friday, up to every hour on Saturday and up to every two hours on Sunday View
r11/PR11 Running up to every 30 minutes Monday to Saturday and will continue to run up to every two hours on Sunday View
r12 Normal timetable View
r14 Normal timetable View
PR15 Running every 15 minutes View
morebus X3 Running up to every 30 minutes Monday to Saturday and up to every two hours on Sunday View
X4 Running up to every 30 minutes Monday to Saturday and up to every two hours on Sunday View
X5 Running up to hourly Monday to Saturday with no service on Sunday View
X7/X7R Normal timetable

An additional journey runs at 16:10 (15:57 from South Wilts Grammar School) to Sherfield English.
View
2 Normal timetable with the 0900 journey on Saturday from Great Wishford withdrawn View
activ8 Running up to every 30 minutes Monday to Saturday and up to every hour on Sunday View
19 Normal timetable View
Damory 20 Normal timetable View
25 Normal timetable View
26 Normal timetable View
26A Normal timetable View
27 Normal timetable View
29/29A Normal timetable View
37 Normal timetable View
44/44A Normal timetable View
Damory 49 Normal timetable View
66 Normal timetable

An extra bus runs at 07:15 from Shipton Bellinger to Salisbury and the bus from Salisbury at 16:15 will continue to Shipton Bellinger.
View
86 Withdrawn until further notice -
87/88 Normal timetable View
101/102 Normal timetable View
103 Normal timetable View
201 Normal timetable View
210 Normal timetable View
217 Normal timetable View
X20 Normal timetable View

Some roadside and website/mobile app live time information may be inaccurate - view our guide on this. We are updating printed roadside publicity at key hub bus stops, but lesser used stops may be incorrect.

This situation will be reviewed regularly, and if we need to make any further changes, we will update you in the normal way.

Customer support

Our Salisbury travel shop has re-opened. Before planning to make a visit, please read our guide on how our travel shop experience has changed.

Our customer service team continue to be on hand to assist with any queries you may have, but they are operating to revised hours: Monday to Friday 8am until 5pm with a lunchtime closure between 1pm and 1:30pm, until further notice. We ask that if your query isn't urgent, that you contact us using the online form as our telephone resource is limited.

Thank you!

Once again, we pay thanks to our fantastic colleagues who are still keeping the wheels turning, and to you, our customers, for your support and cooperation in this difficult time.