Lost Property

Lost something on board one of our buses?

For Lost Property, please contact Customer Services via our feedback form or call 01202 338421

How do I get my item back?

If we have your item you will be given an appointment for collection from our offices in Castle Street opposite Tesco. For smartphones, we may require you to enter your PIN to unlock the phone to verify that you are the owner.

We cannot send items in the post.

If you do not collect your item within 28 days, your item will be disposed of. If you do not collect your item within 28 days, your item will be disposed of.  Electronic items (including smartphones) are collected by ITC Reverse, they will run a check to ensure the items are not reported lost or stolen.  Once this is confirmed, they undergo data wiping and auditing. 

Can I obtain CCTV footage to find my item?

We are unable to provide CCTV footage unless it is requested by the police. If you fear your item has been stolen, you will first need to contact the police who may then contact us to obtain the footage.