accessible to all
Salisbury reds is always striving to make the bus journey experience as easy and comfortable as possible for all bus users.
our blind and visually impaired customers
We will provide access to large print information for blind or partially sighted customers on request and within a reasonable time scale. To order call 01722 439 107.
we expect our drivers to:
- advise their service number and destination, and on request, they will call out your destination on arrival
- accept trained 2 assistance dogs without limit
- ensure their bus destination displays are illuminated
when it's dark.
our deaf or hard of hearing customers
and those with speach impediments
We welcome contact by email or fax and we expect
our drivers to be prepared to exchange notes with
those who would find it assists communication.
You should be happy and confident in offering written
notes should this make you feel more comfortable.
our drivers to be prepared to exchange notes with
those who would find it assists communication.
You should be happy and confident in offering written
notes should this make you feel more comfortable.
our mobility impaired customers
80% of our vehicles are easy access buses which are able to accommodate wheelchairs.
These buses have ramps and an on-board wheelchair parking area.
please contact us to find out whether:
- your bus service is regularly operated by easy access buses
- your wheelchair does not exceed National Reference dimensions, which are 1200mm long and 700mm wide
we expect our staff to:
- offer reasonable assistance when requested and when they judge it is safe to do so
- request other passengers to vacate the wheelchair parking area if this prevents a wheelchair from boarding
mobility scooters
Class 2 scooters, with 3 or 4 wheels, will be accepted on the bus provided they are no more than 600mm wide and 1000mm long, with a turning radius not exceeding 1200mm. Class 3 scooters are not designed to go on our buses and will be refused passage.
We work closely with the authorities who are responsible for highways, bus shelters and parking enforcement. If you encounter problems with any of these issues which make your journey particularly difficult, please let us know and we will take them up on your behalf. Moreover, if we fail to meet your expectations or if you think one of our staff has done a good job, please let us know.
Once you have boarded one of our buses we guarantee that you will finish your journey - even to the point of providing alternative transport free of charge. This guarantee applies wherever an accessible service is advertised.
Once you have boarded one of our buses we guarantee that you will finish your journey - even to the point of providing alternative transport free of charge. This guarantee applies wherever an accessible service is advertised.
